Terms of Service
GENERAL INFORMATION
JV ATTEN LLC manages this Website. Throughout the site, the terms “we,” “us,” and “our” refer to JV ATTEN LLC
JV ATTEN LLC offers this website, including all the information, tools, and services available on this site to you, the user, provided that you accept all the terms, conditions, policies, and notices stated herein.
By visiting our site and/or purchasing something from us, you engage with our “Service” and acknowledge that the following terms and conditions (hereinafter referred to as “Terms of Service” or “Terms”) are binding, including any additional terms and conditions and policies mentioned here and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, suppliers, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms of Service. If you do not accept all the terms and conditions of this agreement, you may not access the website or use any service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website or access to it after the publication of any changes constitutes acceptance of those changes.
Our store is hosted on WooCommerce’s server. This company provides us with the online e-commerce platform that allows us to sell you our products and services.
SECTION 1.- TERMS OF THE ONLINE STORE.
By accepting these Terms of Service, you declare that you are fully capable, in accordance with applicable regulations, and therefore have full authority to adhere to these Terms.
You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).
Failure to comply with or violation of any of the Terms will result in the immediate termination of your Services.
SECTION 2.- GENERAL CONDITIONS.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service or any contact on the site through which the service is provided, without our express written permission.
The headings used in this document are included solely for convenience and will not limit or affect these Terms.
SECTION 3.- ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION.
We are not responsible if the information available on this site is not accurate, complete, or up-to-date. The material presented on this site is provided for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more recent information sources.
This site may contain certain historical information. Historical information is inevitably not current and is provided only for reference. We reserve the right to modify the content of this site at any time but have no obligation to update any information on our site.
SECTION 4.- MODIFICATIONS TO SERVICE AND PRICES.
The prices of our products are subject to change without prior notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without prior notice at any time.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.
SECTION 5.- PRODUCTS OR SERVICES (if applicable).
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy (as described below).
We have made every effort to display the colors and images of our products in the most accurate way possible. We cannot guarantee that the display of any color on your computer monitor is accurate.
We will also strive to update the information so that the products offered on our platform are available for sale; however, we reserve the right to cancel a purchase if it is confirmed that the purchased product is no longer in stock for sale. In that case, the provisions for the right of withdrawal established in applicable law will apply.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions or product prices are subject to change at any time and without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of any product or service made on this site is void where such product or service is prohibited.
SECTION 6.- ACCURACY OF BILLING AND ACCOUNT INFORMATION.
We reserve the right to refuse any order you place in our store. We may, at our sole discretion, limit or cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed using the same customer account, the same credit/debit card, or other payment methods, or orders that use the same billing or shipping address. In the event that we make a change or cancel an order, we will attempt to notify you via email or the billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to have been placed by dealers, resellers, or distributors.
You agree to provide complete and accurate information for your purchase and current account for all purchases made in our store. You agree to promptly update your account and other information, including your email address, credit/debit card numbers, or other payment methods, and expiration dates, so that we can complete your transactions and contact you as needed.
For more information, please see our Return Policy.
SECTION 7.- OPTIONAL TOOLS.
We may provide you with access to third-party tools that we do not monitor, control, or contribute to.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind, and without any endorsement. We will not have any liability arising from or relating to your use of optional third-party tools or any related matters.
Any use you make of the optional tools offered through the site is at your own risk, and you should ensure that you are familiar with the terms under which the relevant third-party providers supply such tools and accept them.
We may also, in the future, offer new services or features through the website (including the launch of new tools and resources). These new features or services will also be subject to these Terms of Service.
SECTION 8.- THIRD-PARTY LINKS.
Some content, products, and services available through our Service may include third-party resources.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, nor do we guarantee or assume any obligation or liability for the resources or third-party websites, or any other materials, products, or services of third parties.
We are not liable for any damages or harms related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please review carefully the policies and practices of third parties and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to them.
SECTION 12.- PROHIBITED USES.
In addition to the prohibitions established in the Terms of Service, you are prohibited from using the site or its content (a) for any illegal purpose; (b) to solicit others to perform or participate in any illegal act; (c) to infringe any regulation, rule, law, or local, international, federal, provincial, or state ordinance; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability; (f) to send false or misleading information; (g) to upload or transmit viruses or any other type of harmful code that may affect or could affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to send spam, phishing, pharming, pretexting, spidering, tracking, or scraping; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, or other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13.- DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY.
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not guarantee that the results that may be obtained from the use of the service will be accurate.
The products you purchase through our platform must be reviewed and approved by you directly. You should also consult with your physician, dermatologist, or trusted expert. We are not responsible for claims arising from any effects that may result from a purchased product, without regard to the recommendations or contraindications of your trusted doctor.
You agree that we may periodically remove the service for indefinite periods or cancel the service at any time without notice.
You expressly agree that your use of the service or inability to use it is at your own risk. The service and all products and services delivered to you through the service (unless we specify otherwise) are provided “as is” and “as available” for your use.
In no event shall JV ATTEN LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to; loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the services or any product purchased through the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or made available through the service, even if advised of the possibility thereof.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the minimum extent permitted by law.
SECTION 14.- INDEMNIFICATION.
You agree to indemnify, defend, and hold harmless JV ATTEN LLC and our parent company, subsidiaries, affiliates, associates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorney’s fees, made by a third party due to your violation of these Terms of Service or the documents incorporated by reference or arising from your breach thereof, or for the violation of any law or the rights of a third party.
SECTION 15.- SEVERABILITY.
If any provision of these Terms of Service is determined to be illegal, void, or unenforceable, such provision will be enforceable to the fullest extent permitted by applicable law, and the unenforceable part will be considered separate from these Terms of Service, without affecting the validity and enforceability of the remaining provisions.
SECTION 16.- TERMINATION.
The obligations and responsibilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless you or we terminate them. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease to use our site.
If, in our judgment, you fail to comply, or we suspect you have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly we may deny you access to our Services (or any part thereof).
SECTION 17.- COMPLETE AGREEMENT.
The failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operational rules that we have posted on this site or regarding the Service constitute the complete agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including but not limited to previous versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party to the extent possible by applicable rules.
SECTION 18.- APPLICABLE LAW.
These Terms of Service and any separate agreement under which we provide you Services shall be governed by and interpreted in accordance with the laws of the United States of America.
SECTION 19.- CHANGES TO THE TERMS OF SERVICE.
You can review the most recent version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of our website or the Service or access to any of these following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20.- INTELLECTUAL PROPERTY.
All intellectual property rights such as, but not limited to: copyrights, patents, trademarks, slogans, image rights, industrial designs, and related intellectual property included within the Website or related to the Services will be owned by JV ATTEN LLC, therefore, the user will refrain from performing acts that directly or indirectly affect the rights derived from it; otherwise, they must pay for any damages incurred.
SECTION 22.- CONTACT INFORMATION.
Questions regarding the Terms of Service should be sent to [sales@tailoredstories.com].
Privacy Policy
1. Introduction
At JV ATTEN LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, tailoredstories.com (the “Site”).
2. Information We Collect
We collect various types of information, including:
- Personal Information: This includes your name, email address, shipping address, billing address, phone number, and payment information when you make a purchase or create an account.
- Non-Personal Information: This includes your IP address, browser type, device type, and browsing behavior on our Site. We may collect this information through cookies and similar tracking technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process your orders and manage your account.
- To communicate with you regarding your order, account, or inquiries.
- To improve our website, products, and services.
- To personalize your shopping experience and provide tailored content and advertising.
- To comply with legal obligations and protect our rights.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties that assist us in operating our Site, processing payments, and delivering products.
- Compliance with Law: We may disclose your information if required by law or in response to valid requests by public authorities.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance user experience, analyze website traffic, and serve targeted advertisements. You can control the use of cookies through your browser settings.
6. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights
You have certain rights regarding your personal information, including:
- The right to access and request a copy of your personal information.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal information, subject to legal exceptions.
- The right to opt out of marketing communications.
To exercise these rights, please contact us using the information below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. Your continued use of the Site after any changes constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
JV ATTEN LLC
Email: sales@tailoredstories.com
Shipping Policy
1. General Information
JV ATTEN LLC (hereinafter referred to as “the Company”) ships to all municipalities in the United States through allied shipping companies. International shipping is not available.
2. Customer Notifications
Once the purchase is completed, the Customer will receive the following notifications via email:
- Transaction confirmation.
- Notification of order placed.
- Transaction confirmation.
- Invoice notification.
3. Product Preparation Time
The preparation of the product(s) will take two (2) business days from the confirmation of the transaction.
4. Shipping Confirmation
After the shipping company picks up the order, the Customer will receive an email and/or text message with shipping information, tracking number, and estimated delivery date.
5. Delivery Times
Estimated delivery times are approximately:
- Metropolitan Areas: 1 to 3 business days.
- Major Cities: 2 to 5 business days.
- Hard-to-Reach Destinations: Up to 15 business days.
6. Shipping Costs
The shipping cost (or “Freight”) will depend on the Customer’s location and will be provided in the cart summary at the time of transaction. Generally, the Customer will cover the Freight cost when purchasing or when receiving the product if cash on delivery is chosen (if available).
7. Product Delivery
Once the product is delivered, JV ATTEN LLC is not responsible for its loss or destruction. If delivery is delayed for reasons such as:
- Refusal to accept without justification.
- Non-receipt within two (2) weeks from the first delivery attempt.
- Incorrect address.
The Company may cancel the order and refund the Customer.
8. Disclaimer
The purchase implies acceptance of the transportation contract, where JV ATTEN LLC acts as the sender. The Company selects the shipping company for each order, and the Customer will be informed at the time of purchase.
JV ATTEN LLC is not responsible for loss, damage, or delay in delivery, unless attributable to the shipping company. For claims or inquiries, the Customer can contact us at the email [sales@tailoredstories.com], without excluding the responsibility of the shipping company.
Refund Policy
Refund Policy
Policies on Warranty, Returns, Exchanges, and Right of Withdrawal
All our products are personal use items that have undergone rigorous quality inspections to ensure their functionality and overall condition, fulfilling our commitment to quality. However, to protect the rights of our consumers, this is our policy regarding warranty requests.
SECTION 1: TERMS AND CONDITIONS FOR OUR LEGAL WARRANTY
Through this policy, JV ATTEN LLC presents the terms and conditions for exercising the legal warranty that supports its products under applicable U.S. consumer protection laws. In general, consumers have the right to return defective products and receive a full refund or replacement.
If any of our products have a manufacturing defect or quality issue, customers may request a return within 30 days of receiving the product. To initiate a return, the customer must:
- Provide proof of purchase (receipt or order confirmation).
- Describe the defect or issue with the product.
Customers must send a return request to [sales@tailoredstories.com] including the following information:
- Name
- Order number
- Product name
- Reason for return
- Photographic evidence (if applicable)
Shipping Costs: The customer will be responsible for return shipping costs unless the product is defective or the wrong item was sent.
Once we receive the returned product, JV ATTEN LLC will process the request within 10 business days. In the case of a valid return, customers may choose one of the following resolutions:
- A replacement of the defective product.
- A full refund to the original payment method.
SECTION 2: CANCELLATION OF ORDER DUE TO DELIVERY FAILURE
If an order is canceled due to failure to deliver within the expected timeframe, JV ATTEN LLC may issue a refund for the amount paid for the product. For this, the customer must submit a request with the following information:
- Name
- Order number
- Date of purchase
Once the request is received, JV ATTEN LLC will have five (5) business days to determine if the refund is appropriate. If approved, the refund will be processed within the next 10 business days to the original payment method.
